FAQ
If you can't find answers to your questions below please reach out on our contact page or email us at BrennaMaeCeramics@gmail.com.
About the pieces
Are your pieces handmade?
Yes! Each piece is handmade in small batches in an art studio Southern California. The slight variations in shape, glaze, and texture are part of what makes every item unique.
Are your ceramics food safe?
All functional pieces are made with food-safe clay and glazes and are safe for everyday use.
Are your pieces dishwasher and microwave safe?
Yes — all our ceramics are dishwasher and microwave safe.
How should I care for my ceramics?
Avoid sudden temperature changes (like moving from the fridge directly to a hot oven). Handle with care, and store thoughtfully to prevent chipping.
Will all pieces look identical to the photos?
Each piece is handmade and glazed by hand, which means no two are exactly alike. These variations are part of the beauty of handmade ceramics.
Orders & Shipping
When will my order ship?
Most orders ship within 3-5 business days. During launches or restocks, processing times may be slightly longer.
How is my order packaged?
Each piece is carefully wrapped and boxed to ensure it arrives safely. Sustainability-minded packaging is used whenever possible.
Returns & Exchanges
Do you accept returns or exchanges?
Because each piece is handmade, all sales are final. If your item arrives damaged, please contact us within 48 hours of delivery.
What if my piece arrives broken?
Please email us with photos of the damage, and we’ll make it right — either with a replacement or refund.
Custom & Small-Batch
Do you offer custom orders?
Yes, custom work is available and we'd love to make your vision come to life! Please reach out via our contact page or email us at BrennaMaeCeramics@gmail.com to inquire.
Will you restock sold-out items?
Some designs return in future small-batch releases, while others are one-of-a-kind. Join our email list to be the first to know.